Retail Checks & Balances

Unlocking Success - Navigating Employee Training

January 15, 2024 Kevin Spencer Episode 12
Unlocking Success - Navigating Employee Training
Retail Checks & Balances
More Info
Retail Checks & Balances
Unlocking Success - Navigating Employee Training
Jan 15, 2024 Episode 12
Kevin Spencer

In episode 12 of Retail Checks and Balances, Kevin Spencer delves into the dynamic world of training programs in the retail and hospitality industry. He highlights the strategies, challenges, and success stories that shape the training landscape of these crucial sectors. From evolving customer behaviors to conflict resolution, Kevin discusses how to build a strong foundation for your business through effective training.


Tune in for informative and inspiring insights that will help you grow your business and win in the bustling world of commerce and culinary delights. 


TIMESTAMPS

[00:03:00] Importance of Customer Service.

[00:07:11] Tracking Employee Performance.

[00:13:08] Training Programs and Technology.

[00:15:42] Building Relationships in Hospitality.

[00:21:10] Evolving Customer, Consumer Behaviors.


In this episode, Kevin Spencer suggests that incorporating real-life issues or problems that occur in customer service or conflicts between employees and customers can be instrumental in building a successful business. This highlights the need for training strategies to address these specific situations and equip employees with the skills and knowledge to handle them effectively.


Furthermore, Kevin emphasizes the importance of well-crafted training in enhancing employee performance, customer satisfaction, and overall business success. Despite acknowledging the high turnover rates in the retail and hospitality industries, he emphasizes the necessity of delivering a consistent experience to customers. This implies that training strategies should focus on equipping employees with the necessary skills to meet evolving customer expectations and behaviors.


QUOTES

  • "The most important step of your first training program should be customer service. Customer service is important, and the incentive of employees going through that program."
  • “Most of the time we try humor, of course. But the most important thing is to build your own standard. Build that standard so every time an employee walks in to your establishment, they go through this program before you expose them to the public.”
  • “‘Let me see if I can make your experience great.’ You know, that's fundamentally a good approach. And we don't see that every day. But wouldn't we appreciate if somebody gave us a compliment without having to gain anything from it? And you would see, based on that, and I talked about customer loyalty before, customers will see that as a value to come to your store.”



SOCIAL MEDIA LINKS


Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/



WEBSITE


Rod Plus Solutions: https://rodplussolutions.com/



Show Notes

In episode 12 of Retail Checks and Balances, Kevin Spencer delves into the dynamic world of training programs in the retail and hospitality industry. He highlights the strategies, challenges, and success stories that shape the training landscape of these crucial sectors. From evolving customer behaviors to conflict resolution, Kevin discusses how to build a strong foundation for your business through effective training.


Tune in for informative and inspiring insights that will help you grow your business and win in the bustling world of commerce and culinary delights. 


TIMESTAMPS

[00:03:00] Importance of Customer Service.

[00:07:11] Tracking Employee Performance.

[00:13:08] Training Programs and Technology.

[00:15:42] Building Relationships in Hospitality.

[00:21:10] Evolving Customer, Consumer Behaviors.


In this episode, Kevin Spencer suggests that incorporating real-life issues or problems that occur in customer service or conflicts between employees and customers can be instrumental in building a successful business. This highlights the need for training strategies to address these specific situations and equip employees with the skills and knowledge to handle them effectively.


Furthermore, Kevin emphasizes the importance of well-crafted training in enhancing employee performance, customer satisfaction, and overall business success. Despite acknowledging the high turnover rates in the retail and hospitality industries, he emphasizes the necessity of delivering a consistent experience to customers. This implies that training strategies should focus on equipping employees with the necessary skills to meet evolving customer expectations and behaviors.


QUOTES

  • "The most important step of your first training program should be customer service. Customer service is important, and the incentive of employees going through that program."
  • “Most of the time we try humor, of course. But the most important thing is to build your own standard. Build that standard so every time an employee walks in to your establishment, they go through this program before you expose them to the public.”
  • “‘Let me see if I can make your experience great.’ You know, that's fundamentally a good approach. And we don't see that every day. But wouldn't we appreciate if somebody gave us a compliment without having to gain anything from it? And you would see, based on that, and I talked about customer loyalty before, customers will see that as a value to come to your store.”



SOCIAL MEDIA LINKS


Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/



WEBSITE


Rod Plus Solutions: https://rodplussolutions.com/