Retail Checks & Balances
Welcome to Retail Checks & Balances!
I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!
For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.
In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.
So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.
If you want to star in your own episode reach out to
bookings@retailchecksandbalances.com
Retail Checks & Balances
Networks and Nachos- A Supermarket IT Saga with Michael Caballero
In episode 15 of Retail Checks and Balances, Kevin Spencer welcomes Michael Caballero, an IT manager from a supermarket chain, who shares his extensive 20 years of experience in the retail industry. They discuss the importance of IT in retail and how it goes beyond just technical expertise. From inventory management to seamless operations, they delve into the crucial role that IT plays in ensuring the success of bustling retail spaces.
Tune in to gain a deeper understanding of the fascinating world of retail and how IT helps businesses thrive.
TIMESTAMPS
[00:02:11] IT in Retail and Hospitality.
[00:07:13] Inventory Management and Shrink Levels.
[00:12:41] Inventory Counting Challenges.
[00:17:11] Ever-Changing Landscape and Technology.
In this episode, Kevin Spencer and Michael Caballero discuss the intricacies of managing the entire IT infrastructure in a supermarket, including point of sales systems and inventory management. Emphasizing the importance of a proper network for real-time communication and information exchange, Michael also highlights the need to choose systems that align with the business units.
Additionally, Kevin and Michael discuss the importance of staying ahead of the ever-changing landscape in retail and hospitality. They also highlight the need to collaborate with management and users, sharing thoughts on upcoming innovations and potential challenges, and emphasizing the importance of cost-effectiveness when working with individuals who may not be technologically advanced.
QUOTES
- “IT rarely conforms to what the business unit wants to go. So usually, I would look for systems that will make the business better. Your point of sale is very critical because that is where your backend system to record your sales, to balance your cashers, to cut POs, to do receiving. And that system has to be at the forefront of your IT setup.” - Michael Caballero
- “Sometimes you have to see it for what it is. And if they don't understand at first, you try a different method, you try a different strategy.” - Michael Caballero
- “In order for you to keep up with the competition out there, sometimes you just have to go the way of technology. Because I mean, if it is that we decided that at a point the sales system was too expensive and we continued using a manual cash register, I don't think we would have been making the amount of money that we would be making now. So those are the kind of concepts that you have to picture them for them to understand.” - Michael Caballero
SOCIAL MEDIA LINKS
Kevin Spencer
Instagram: https://www.instagram.com/kspencer007/
LinkedIn: https://www.linkedin.com/in/kevinspencer007/
WEBSITE
Rod Plus Solutions: https://rodplussolutions.com/
