Retail Checks & Balances
Welcome to Retail Checks & Balances!
I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!
For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.
In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.
So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.
If you want to star in your own episode reach out to
bookings@retailchecksandbalances.com
Retail Checks & Balances
Navigating the Retail & Hospitality Maze - Leadership Insights
In episode 21 of Retail Checks and Balances, Kevin Spencer delves into the world of leadership in the retail and hospitality industries, exploring consumer trends, innovation, crisis management, and more. He also discusses the importance of staying attuned to customer preferences, empowering frontline teams, and balancing innovation with tradition.
Tune in to gain valuable leadership insights and strategies to help grow your business and win in the competitive world of retail and hospitality.
TIMESTAMPS
[00:02:07] Understanding Consumer Trends in Retail.
[00:04:48] Empowering Frontline Teams.
[00:13:04] Importance of Frontline Employees.
[00:14:49] Importance of Great Leadership.
In this episode, Kevin Spencer delves into the intricate world of leadership within the dynamic realms of regional hospitality. The episode focuses on leadership insights, strategies, challenges, and triumphs that define effective leadership in the fast-paced industries of retail and hospitality.
Overall, Kevin provides valuable insights and strategies for navigating the complexities of the retail and hospitality industries, emphasizing the crucial role of effective leadership in driving business growth and success.
QUOTES
- "And the things about it is that we need to understand as leaders, you know, where the landscape is. The landscape is based on us having vision, and having the time to focus on the vision and innovation of our business. Because if we're not doing that, if we are involved too much in the operations, we are going to lose."
- “We as leaders learn how to instill a sense of accountability throughout our organization by fostering teamwork, fostering trust. And the high performance of our teams is based on this. Because we have to make sure our team can move together, even if disagreements happen."
- "We got to explore the importance of purpose-driven leadership and how aligning with the broader social and environmental values can drive employee engagement and customer loyalty."
SOCIAL MEDIA LINKS
Kevin Spencer
Instagram: https://www.instagram.com/kspencer007/
LinkedIn: https://www.linkedin.com/in/kevinspencer007/
WEBSITE
Rod Plus Solutions: https://rodplussolutions.com/
