In episode 10 of Retail Checks and Balances, Kevin Spencer interviews Eduardo "Eddy" Alvarez, president and co-founder of Transac Unlimited. They discuss the importance of being personable and amiable in business, as well as the energy and vibe that can make a difference. Eddy also shares his insights on the importance of family values in business success and the role they play in keeping us energized during stressful days. 

Tune in to gain valuable knowledge and grow your business.

TIMESTAMPS

[00:01:35] Positive Energy in Business.

[00:08:15] Level Playing Field in Payments.

[00:11:44] Personalized Approach in Retail.

[00:16:58] Having a Physical Storefront.

In this episode, Kevin Spencer and Eduardo Alvarez emphasize the importance of being a direct point of contact for their clients, rather than having them call a generic 1-800 number or wait for a response. They believe that building a personal relationship with their clients and being readily available to help them sets them apart from their competition.

Furthermore, Kevin and Eduardo emphasize that the merchant service industry operates on a level playing field. This means that companies of all sizes, whether processing a large or small volume of transactions, pay the same interchange rates. This equalization of interchange rates ensures that all businesses, regardless of size, have an equal opportunity to compete in the industry. They also mention that their company competes with larger companies and continues to win business by offering better optimization, fee savings, and improved payment processing solutions to underserviced merchants.

QUOTES

• “You really have to love what you do in order for you to be able to exuberate that energy and that confidence to the customers and it come across as genuine.” - Eduardo Alvarez 
• "Our goal is to turn everybody into a customer or everybody into a partner. You know, I call it doing alchemy. There's always an opportunity to work together." - Eduardo Alvarez 
• "That personalized approach is really what makes your customers feel that you really care about them." - Kevin Spencer
• "The morals and values of family are really what really makes you successful in business." - Kevin Spencer
• "Anybody who takes a payment, we're their payment processor. That's the goal. We'd like to be able to help whoever we can, and we treat everybody the same, you know, from the small merchants to the large merchants, everybody has a direct point of contact." - Eduardo Alvarez 

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Eduardo Alvarez

LinkedIn: https://www.linkedin.com/in/eduardo-alvarez-0b761184/

WEBSITES

Rod Plus Solutions: https://rodplussolutions.com/

Transact Ultd: https://www.transactultd.com/

Contact Number: (745) 701-0045