Retail Checks & Balances
Welcome to Retail Checks & Balances!
I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!
For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.
In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.
So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.
If you want to star in your own episode reach out to
bookings@retailchecksandbalances.com
Retail Checks & Balances
Empowering the Experience- Self-Service Revolution in Retail & Hospitality
In episode 22 of Retail Checks and Balances, Kevin Spencer explores the evolution of self-service, its impact on businesses, and the challenges and benefits it brings. From self-checkout kiosks to automated ordering systems, learn how self-service is reshaping customer interactions and enhancing operational efficiency.
Tune in to gain insights into the importance of the human touch in a technology-driven world and the role of innovation in driving business solutions.
TIMESTAMPS
[00:01:03] Evolution of Self-Service.
[00:08:14] Self-Ordering KioskS.
[00:12:08] Rise of Virtual Assistants.
In this episode, Kevin Spencer delves into the evolution, impact, benefits, challenges, and future of self-service technology in the retail and hospitality industries. He highlights how self-service has become synonymous with convenience and efficiency, empowering customers to browse, order, and pay at their own pace while enhancing overall satisfaction.
While acknowledging the importance of human touch in customer interactions, Kevin emphasizes the role of human creativity and intelligence in driving technological advancements. He underscores the need for businesses to embrace innovation while recognizing the irreplaceable value of human empathy and problem-solving skills.
QUOTES
- "One of the things that we need to understand is that the adoption of self-service isn't without its challenges, of course. Businesses must navigate this technology integration, user experience design, and security concerns."
- "Whether it's customizing orders or accessing product information, customers appreciate the autonomy that self-service affords them."
- "I'm not saying that the human element is going to be replaced because the human element is always going to be there. The human touch can never be replaced by artificial intelligence."
SOCIAL MEDIA LINKS
Kevin Spencer
Instagram: https://www.instagram.com/kspencer007/
LinkedIn: https://www.linkedin.com/in/kevinspencer007/
WEBSITE
Rod Plus Solutions: https://rodplussolutions.com/
