Retail Checks & Balances
Welcome to Retail Checks & Balances!
I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!
For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.
In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.
So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.
If you want to star in your own episode reach out to
bookings@retailchecksandbalances.com
Retail Checks & Balances
Procedure Perfection- Mastering Retail & Hospitality Operations
In episode 33 of Retail Checks and Balances, Kevin Spencer discusses the crucial role of procedures in the retail and hospitality industries. From ensuring consistency and customer satisfaction to risk management and adaptability, well-defined procedures are essential for success.
Tune in now to gain valuable insights and tips for implementing effective procedures in your own business.
TIMESTAMPS
00:00:02 - Introduction to Retail Checks and Balances
00:00:31 - Importance of Business Procedures
00:01:17 - Consistency in Service and Operations
00:03:18 - Training and Onboarding
00:04:03 - Adaptability and Updating Procedures
00:04:48 - Risk Management
00:05:22 - Customer Satisfaction
00:06:07 - Summary and Conclusion
00:07:15 - Closing Remarks
QUOTES
- “While having set procedures is important, It's equally vital to review and update them regularly because sometimes we may have missed something and we need to make sure that this procedure is tweakable depending on the situation.”
- “From the moment a customer enters your store, or hotel or restaurant to the time they leave. Every interaction is an opportunity to create a positive impression. Happy customers are more likely to return and recommend your business to others.”
- “By investing time and effort into developing and maintaining these procedures, business can not only survive but thrive in competitive markets.”
SOCIAL MEDIA LINKS
Kevin Spencer
Instagram: https://www.instagram.com/kspencer007/
LinkedIn: https://www.linkedin.com/in/kevinspencer007/
WEBSITE
Rod Plus Solutions: https://rodplussolutions.com/
