Retail Checks & Balances
Welcome to Retail Checks & Balances!
I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!
For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.
In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.
So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.
If you want to star in your own episode reach out to
bookings@retailchecksandbalances.com
Retail Checks & Balances
Birthday Gifts - How Loyalty Keeps Giving Back
In episode 37 of Retail Checks and Balances, Kevin Spencer celebrates his birthday and discusses the significance of customer loyalty, particularly on special occasions.
Tune in to discover how businesses can leverage these moments to strengthen customer loyalty and drive success in the retail and hospitality industries.
TIMESTAMPS
00:00:00 - Introduction to Retail Checks and Balances
00:00:31 - Kevin’s Birthday and Customer Loyalty
00:01:04 - Personal Birthday Experience at a Restaurant
00:03:34 - Applying Birthday Loyalty to Retail
00:05:25 - The Power of Surprise in Customer Loyalty
00:06:29 - Extending Loyalty Beyond Birthdays
00:07:16 - Recap and Final Thoughts on Loyalty
00:08:22 - Closing Remarks
QUOTES
- “This is how we foster loyalty and build emotional connections to our customers. And the key driver of customer loyalty specifically for birthdays is delivering something that serves to be consistent and build a great foundation with your customer.”
- "Tailoring the experiences and offers to the individuals can create a deeper loyalty than you can ever imagine."
SOCIAL MEDIA LINKS
Kevin Spencer
Instagram: https://www.instagram.com/kspencer007/
LinkedIn: https://www.linkedin.com/in/kevinspencer007/
WEBSITE
Rod Plus Solutions: https://rodplussolutions.com/
